icgbet Privacy Policy

1. Who We Are

1.1 icgbet is the operator of the online casino and sports betting platform accessible at icgbet.app. icgbet acts as the data controller in respect of personal data collected through the platform, meaning we determine the purposes and means of processing your data.

1.2 icgbet operates under international gaming licensing. Our data processing practices are aligned with internationally recognised privacy standards applicable in the jurisdictions in which we operate. Malaysian players should be aware that icgbet.app is an internationally operated platform and data may be processed outside Malaysia.

1.3 For all data-related enquiries, the designated point of contact is [email protected]. All formal data subject requests must be submitted in writing to this address.

2. Data We Collect

2.1 icgbet collects the following categories of personal data:

• Identity data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., MyKad number for Malaysian players, passport number for foreign nationals);
• Contact data: Email address, mobile phone number, and residential address;
• Financial data: Payment method details (masked card numbers, e-wallet identifiers), transaction history, deposit and withdrawal records;
• KYC documents: Copies of identity documents and proof of address submitted during account verification;
• Account activity data: Login timestamps, bet history, game session data, bonus usage, and responsible gaming settings;
• Technical data: IP address, device type, browser type and version, operating system, and approximate geographic location derived from IP;
• Communications data: Records of live chat sessions, email correspondence, and support ticket exchanges between you and icgbet.

2.2 Provision of identity, contact, and financial data is a contractual requirement for holding an icgbet account. Failure to provide this data will prevent account registration or withdrawal processing.

3. How We Collect Your Data

3.1 icgbet collects your personal data through the following means:

• Direct submission: Data you provide when registering your icgbet account, completing KYC verification, making deposits or withdrawals, or contacting support;
• Automated collection: Technical data collected automatically when you access icgbet.app, including through cookies, web beacons, and server logs;
• Third-party sources: Identity verification data from third-party KYC providers, fraud-screening data from anti-fraud services, and payment verification data from payment processors;
• Regulatory bodies: Data received from regulatory or law enforcement authorities in connection with compliance obligations.

4. Purposes & Legal Basis for Processing

4.1 icgbet processes your personal data for the following purposes:

• Account management (legal basis: contract performance) — registration, authentication, account settings, and icgbet login session management;
• Payment processing (legal basis: contract performance) — processing deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other accepted methods;
• Identity verification / KYC (legal basis: legal obligation) — verifying player identity and age (21+) as required under applicable gaming licensing and AML regulations;
• Fraud prevention & security (legal basis: legitimate interests) — detecting and preventing fraudulent activity, money laundering, and unauthorised account access;
• Responsible gaming compliance (legal basis: legal obligation and legitimate interests) — monitoring gambling behaviour and applying responsible gaming tools where required;
• Customer support (legal basis: contract performance) — responding to your queries and resolving account issues;
• Marketing communications (legal basis: consent) — sending promotional offers and platform updates where you have opted in. You may withdraw consent at any time by contacting support or updating your account preferences;
• Legal and regulatory compliance (legal basis: legal obligation) — meeting reporting, record-keeping, and disclosure obligations under applicable law.

5. Sharing Your Personal Data

5.1 icgbet does not sell your personal data. We share your data only in the following circumstances and only to the extent necessary:

• Payment processors: Your payment method details are shared with the relevant payment service provider (e.g., Touch n Go, Boost, Maybank) solely to process your transactions;
• KYC and identity verification providers: Identity documents are shared with licensed third-party verification services to fulfil our age and identity verification obligations;
• Fraud and AML screening services: Transaction and account data may be shared with fraud prevention and anti-money laundering screening providers;
• Game providers: Limited session and account data is shared with icgbet's third-party game providers to facilitate game delivery and dispute resolution;
• Regulatory authorities: We are obligated to share player data with our licensing authority and, where required by law, with law enforcement agencies;
• Group companies: Data may be shared within the icgbet group of companies for operational, compliance, and security purposes.

5.2 All third-party processors engaged by icgbet are contractually bound to process data only as instructed by icgbet and in accordance with applicable data protection standards.

6. International Data Transfers

6.1 As an internationally operated platform, icgbet may transfer your personal data to countries outside Malaysia where our servers, service providers, or group entities are located. Such transfers are made subject to appropriate safeguards, including contractual data protection clauses with recipient parties.

6.2 Malaysian players acknowledge that Malaysia's Personal Data Protection Act 2010 (PDPA) applies to the extent icgbet processes personal data within Malaysian jurisdiction. icgbet endeavours to apply data protection standards consistent with the PDPA to all data processing operations concerning Malaysian players, regardless of where processing occurs.

7. Data Retention

7.1 icgbet retains your personal data for as long as your account is active and for a period following account closure as required by applicable law and our licensing obligations. In practice, this means:

• Account and transaction records are retained for a minimum of 5 years following account closure to satisfy AML and gaming regulatory requirements;
• KYC documents are retained for the same period and destroyed securely thereafter;
• Support and communications records are retained for 3 years;
• Technical and log data is retained for up to 12 months.

7.2 Where data is no longer required and no legal retention obligation applies, icgbet will delete or anonymise it securely.

8. Cookies & Tracking Technologies

8.1 icgbet.app uses cookies and similar tracking technologies to operate the platform and improve the player experience. The types of cookies used include:

• Essential cookies: Required for the platform to function — including your icgbet login session token and security cookies. These cannot be disabled without affecting platform functionality;
• Functional cookies: Store your preferences such as language settings and remembered payment methods;
• Analytical cookies: Collect aggregate, anonymised data about how players use icgbet.app, helping us improve platform performance and user experience;
• Security cookies: Used to detect and prevent fraudulent sessions and unauthorised access attempts.

8.2 You may control non-essential cookies through your browser settings. Disabling essential cookies will prevent you from logging in to your icgbet account.

8.3 icgbet does not use third-party advertising cookies or share tracking data with advertising networks.

9. Your Data Rights

9.1 Subject to applicable law and our regulatory obligations, you have the following rights in relation to your personal data held by icgbet:

• Right of access: Request a copy of the personal data icgbet holds about you;
• Right to rectification: Request correction of inaccurate or incomplete data;
• Right to erasure: Request deletion of your data where there is no legitimate basis for icgbet to continue holding it (subject to legal retention requirements);
• Right to restriction: Request that icgbet restricts processing of your data in certain circumstances;
• Right to data portability: Request a copy of your data in a machine-readable format;
• Right to object: Object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of these rights, submit a written request to [email protected]. icgbet will respond within 30 calendar days. We may require identity verification before processing your request.

10. Children & Minors

10.1 icgbet does not knowingly collect personal data from individuals under 21 years of age. The platform is strictly for adults aged 21 and above. Age verification is a mandatory part of the KYC process.

10.2 If icgbet becomes aware that personal data has been collected from a minor, the relevant account will be immediately suspended, all data will be deleted, and any deposits will be refunded.

10.3 Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms.

11. Security Measures

11.1 icgbet implements a range of technical and organisational security measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted between your device and icgbet.app;
• Encryption at rest for sensitive data including identity documents and payment information;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure;
• Automated monitoring for suspicious login activity and fraudulent transaction patterns.

11.2 Notwithstanding these measures, no internet-based platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their icgbet account and to enable any available account security features.

12. Policy Amendments

12.1 icgbet reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they affect your rights or how your data is used in a significant way — icgbet will provide advance notice via email to your registered address.

12.2 The "Last updated" date at the top of this page reflects the date of the most recent revision. Continued use of your icgbet account after the effective date of any amendment constitutes acceptance of the revised Policy.

12.3 We encourage you to review this Policy periodically to stay informed about how icgbet protects your information.

13. Contact & Complaints

13.1 For any privacy-related queries, data subject access requests, or concerns about how icgbet handles your personal data, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 within your icgbet account
• Response time: Within 30 calendar days for formal data requests; within 1 hour for live chat queries

13.2 If you are dissatisfied with icgbet's response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection supervisory authority in the jurisdiction applicable to your circumstances. icgbet will provide further information on the appropriate authority upon request.

13.3 Malaysian players may also seek guidance from the Department of Personal Data Protection (JPDP) of Malaysia regarding rights under the Personal Data Protection Act 2010, to the extent that Act applies to your circumstances.